Emergency steps

Do these now, in this order.

If money has just moved

1. Stop. Do not send anything else, and do not answer any more messages from them.

2. Call your bank on the number printed on your card or in your banking app. Do not use a number from the message, the email or the caller.

3. Tell them it is a scam and that you want the payment stopped or recalled. Say it in those words.

4. Change the password on the account involved, from a different device if you can.

5. Keep everything. The messages, the numbers, the screenshots. Do not delete them to feel better.

6. If they have your bank details or a document, treat your other accounts as exposed and change those passwords too.

If money has moved, call your bank first. Use the number on your card or in your banking app.

Federal Trade Commission (FTC)
Report fraud
reportfraud.ftc.gov
FBI Internet Crime Complaint Center (IC3)
Report online crime
Type ic3.gov yourself. IC3 never contacts you first and never charges a fee.
www.ic3.gov
AARP Fraud Watch Network Helpline
Fraud support helpline (talk to a person). Monday to Friday, 8am to 8pm Eastern. Free, open to non-members. Translation services available on the call.
Call 877-908-3360www.aarp.org/money/scams-fraud/helpline
AARP Fraud Victim Support Group
Emotional support (peer groups, victims and family). Free, confidential, one-hour online sessions. Family members, partners and friends welcome. Registration through HeyPeers.
www.aarp.org/money/scams-fraud/fraud-victim-support-group
National Elder Fraud Hotline (US Department of Justice, Office for Victims of Crime)
Elder fraud (victim aged 60 or over). Monday to Friday, 10am to 6pm Eastern. English, Spanish, other languages. For fraud against anyone aged 60 or over.
Call 833-FRAUD-11 (833-372-8311)ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope

If money has moved, call your bank first.

Report Fraud
Report fraud. Any time of day or night. England, Wales and Northern Ireland only.
Call 0300 123 2040www.reportfraud.police.uk
Victim Support
Emotional support (fraud and all crime). Free, 24 hours a day. Live chat also 24/7. England and Wales only.
Call 08 08 16 89 111www.victimsupport.org.uk

In Scotland, call Police Scotland on 101.

If money has moved, call your bank first.

IDCARE
Identity and cyber support, case managed (includes scams). Monday to Friday 7am to 7pm AEST Online Get Help form at https://www.idcare.org/get_help/help_main.
Call 1800 595 160www.idcare.org/individuals
Scamwatch (National Anti-Scam Centre)
Report a scam
portal.scamwatch.gov.au/report-a-scam

Send yourself this page so you can forward it, or read it later when you are not standing in a shop.

Every example on this page is a real scam, recreated by Flggd