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Information Services Department, HKSAR Government, says Hongkong Post reported a fraudulent site to police after SMS and email links pushed fake postage fees.
According to the Information Services Department, HKSAR Government, Hongkong Post has warned the public about a fraudulent website impersonating its parcel and postage services. The fake site is being pushed through SMS messages and emails that look like they come from Hongkong Post.
The message contains a link. That link leads to the fraudulent website. Once there, the visitor is asked to hand over personal information or pay a postage fee. Hongkong Post says it has no connection to the site and has reported the matter to the police.
The scam depends on one step working: the recipient clicking the link without checking who sent it. The message is built to look routine, a parcel needs postage paid, a delivery needs confirming. That framing is what gets someone to tap through before they think about it.
Once on the fake page, the site asks for either personal details or a payment. Both outcomes are useful to whoever built it. Personal information can be reused elsewhere. A postage payment is money taken directly.
Hongkong Post has stated plainly what it does and does not do. Its official websites are hongkongpost.hk and hongkongpost.gov.hk. Any other domain claiming to be Hongkong Post, including the one circulating now, is not genuine.
SMS messages from Hongkong Post to local mobile subscribers will show the sender as "#HKPost". Genuine emails come from the domain "@hkpo.gov.hk" or "@hongkongpost.hk". Most importantly, Hongkong Post says it will not send embedded hyperlinks by email, SMS or social media to collect payments or personal information. That last point is the clearest test available. If a message asks for money or details through a clickable link, it did not come from Hongkong Post, regardless of how the sender name appears.
This is what makes the scam work: it borrows the shape of a routine notice, a small fee, a quick click, and relies on the recipient not pausing to check the domain or the sender against what Hongkong Post has published. The fee itself is often small enough that paying it feels like the easier option. That is exactly the point at which the request should be treated as suspicious.
Anyone unsure whether a message is genuine can contact the Hongkong Post enquiry hotline on 2921 2222 or email hkpo@hkpo.gov.hk to check before clicking anything.
