News
KCRG-TV found travelers under deadline pressure paying lookalike passport sites, including one at state.com, for forms the government issues at no cost.
Reported by
KCRG-TVAccording to KCRG-TV, travelers racing to renew a passport before a trip are landing on websites built to look like the government's own, and paying fees that should never exist. The real passport application is free to download and file at travel.state.gov. The fake sites charge anyway, often labeling the charge an 'expediting' or 'processing' fee.
The scam depends on timing, not technology. Josh Planos, a spokesperson for the Better Business Bureau, said most victims are under deadline pressure, with only weeks before an international trip. That urgency pushes people to search for any site that promises a faster passport, and they stop checking whether the site is official before they pay.
One consumer told the BBB the site they used resembled the government page so closely, including the web address, that they did not notice it ended in state.com rather than state.gov. The mistake was not caught until a confirmation page used language that gave the fraud away, by which point the application and payment had already gone through.
The tell is not in the design of the site. It is in the address bar and in the fee itself. Any site that charges money to download or submit a passport form is not the government site, because the State Department never charges for that step. A convincing layout can copy fonts, logos and layout. It cannot make a government fee exist where the real process has none.
Planos also warned against assembling a passport application entirely online, including the photo. He pointed to Walgreens and the post office, both of which offer passport photos for free or as a standard paid service, and both of which involve a person a traveler can ask questions of directly. A home-printed photo or a third-party photo tool removes that check, along with the chance to catch a mistake before it costs time.
The pattern across these complaints is the same: a traveler under deadline searches for the fastest route to a passport, finds a site built to look official, and pays for something the government gives away. The one habit that defeats it is typing travel.state.gov directly into the browser, rather than clicking a search result or an ad, before entering any payment information.