Bank of Ireland: the real phone numbers

Bank of Ireland will never call and ask for your passcode, 365 PIN or the codes it texts you, never asks you to download software so it can control your device, and never asks you to move money to a safe account. If something sent you looking for this number, that message was the scam.

Last checked against bankofireland.com on 1 November 2026.

Bank of Ireland · Ireland
Bank of Ireland · Ireland 1800 946 764
Matches bankofireland.com, checked 1 November 2026
Bank of Ireland Credit Card Services · Ireland 0818 251 251
Credit Card Services0818 251 251
Bank of Ireland General banking queries, from outside Ireland · Ireland +353 1 404 4000
General banking queries, from outside Ireland+353 1 404 4000
Bank of Ireland General banking queries · Ireland 0818 365 365
General banking queries0818 365 365
Bank of Ireland Lost or stolen cards, from outside Ireland · Ireland +353 56 775 7007
Lost or stolen cards, from outside Ireland+353 56 775 7007
Bank of Ireland Fraud reporting, from outside Ireland · Ireland +353 1 679 8993
Fraud reporting, from outside Ireland+353 1 679 8993

The real Bank of Ireland

  • You contact them, always
  • Never asks for your 365 PIN or passcode
  • Never asks for a code it texted you
  • Never asks you to install software
  • Never asks you to move money to a safe account

THE SCAM

  • They contact you, urgently
  • "There's fraud on your account"
  • "Read me the code we just sent"
  • "Download this app so I can help"
  • "Move your money to a safe account"

This is what the fake warning looks like

This is what the fake text looks like

  • The bank does not text you a link to log in
  • The web address is not bankofireland.com
  • A same-day deadline is the trick
  • Don't tap the link. Call 1800 946 764 yourself.
SECURITY ALERT Bank of Ireland: Your 365 access is suspended. Reactivate today to avoid charges: boi-365-reactivate.example
Illustration of a fake pop-up. The number shown is not real.
Bank of Ireland: Your 365 access is suspended. Reactivate today to avoid charges: boi-365-reactivate.example
Illustration of a fake text. The link shown is not real.

Safer than calling

The Bank of Ireland app

Check your account in the app you already have.

bankofireland.com

Type it yourself. Never follow a link in a message.

The fraud freephone

1800 946 764, 24/7, for personal and business customers.

Questions people ask

Is 1800 946 764 really Bank of Ireland?

Yes. It's Bank of Ireland's 24/7 freephone for reporting fraud, listed on Bank of Ireland's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

A caller from the bank wants my passcode or a code they texted me.

Hang up. In Bank of Ireland's words: "Bank of Ireland will never call and ask you for your six-digit passcode, 365 PIN or any one-time activation codes sent to you in a text."

They asked me to download an app so they could help.

That's a scam. Bank of Ireland says it will never ask you to download software so it can take control of your phone or computer, or to move your money to a safe account. Don't install anything.

How do I report a lost or stolen card from abroad?

Call +353 56 775 7007, any time. It's on Bank of Ireland's own security page. In Ireland, use the freephone 1800 946 764.

I already shared my details or sent money. What now?

Call 1800 946 764 straight away. Use a different phone if you can, because fraudsters can stay on the line. Then go to What to do now.

Already shared a code, installed an app, or moved money?

What to do now

Not sure about a message you've been sent?

Check it free