Chase: the real phone numbers

Real banks never ask you to move money to fix a fraud problem, and never run "sting operations" with their customers. If something sent you looking for this number, that message was the scam.

Last checked against chase.com on 1 November 2026.

Chase · United States

Chase Personal checking or savings accounts and debit cards · United States 1-800-935-9935

Personal checking or savings accounts and debit cards1-800-935-9935

Matches chase.com, checked 1 November 2026

Chase Card Customer Service · United States 1-800-432-3117

Card Customer Service1-800-432-3117

Chase Business Checking & savings accounts · United States 1-866-564-2262

Business Checking & savings accounts1-866-564-2262

Chase Personal Credit Card · United States 1-800-955-9060

Personal Credit Card1-800-955-9060

The real Chase

If unsure, you call the number on your card
Never asks you to move money to fix fraud
Never runs a sting operation with you
Never asks for your password
Never asks for a verification code

THE SCAM

"This is the Chase fraud department"
"Move your money to a safe account"
"Send it with Zelle to reverse the charge"
"Read me the code we just sent"
"Don't tell the branch staff"

This is what the fake warning looks like

This is what the fake text looks like

A number in a text is not proof
The real numbers are on the back of your card
The rush is the trick
Don't call it. Call the number on your card.

SECURITY ALERT Chase Alert: A Zelle payment of $1,850.00 is pending. If this was not you, call 1-202-555-0113 now. 1-202-555-0113

Illustration of a fake pop-up. The number shown is not real.

Chase Alert: A Zelle payment of $1,850.00 is pending. If this was not you, call 1-202-555-0113 now.

Illustration of a fake text. The link shown is not real.

Safer than calling

The Chase Mobile app

Check your accounts and alerts there.

chase.com

Type it yourself. Never follow a link in a message.

A Chase branch

Walk in and ask.

Questions people ask

Is 1-800-935-9935 really Chase?

Yes. It's the number Chase lists for reporting fraud on personal checking, savings and debit cards, on Chase's own fraud page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

Chase's fraud team told me to move my money to a safe account

That's a scam. In Chase's words: "Legitimate banks will never ask you to move money to resolve a fraud issue." Hang up and call the number on the back of your card.

My caller ID said Chase. Is it real?

Not necessarily. Chase says: "Scammers can make caller ID, emails and texts display as messages from your bank." Hang up and call the number on the back of your card.

I got an email that looks like it's from Chase

Don't click its links. Forward it to phishing@chase.com, then delete it. Sign in at chase.com, typed yourself, to check your account.

I sent money with Zelle or a wire to a scammer. What now?

Call Chase straight away on 1-800-935-9935, or the number on your card. Money sent this way is hard to get back, so act fast. Then go to What to do now.

Already sent money, or shared a code?

What to do now

Not sure about a message you've been sent?

Check it free