NatWest: the real phone numbers

NatWest says only criminals will ask you to move your money to a safe account. If a call or message pushed you to ring a number, check it here first.

Last checked against natwest.com on 1 November 2026.

NatWest · United Kingdom

NatWest Lost or stolen cards and cheque books · United Kingdom 0370 600 0459

Lost or stolen cards and cheque books0370 600 0459

Matches natwest.com, checked 1 November 2026

NatWest Credit Card fraud · United Kingdom 0800 161 5153

Credit Card fraud0800 161 5153

NatWest Current account fraud · United Kingdom 0345 788 8444

Current account fraud0345 788 8444

NatWest Lost or stolen cards, overseas · United Kingdom +44 1268 500 813

Lost or stolen cards, overseas+44 1268 500 813

The real NatWest

You can call back on the number on your card
Never asks you to move money to a safe account
Never asks for your PIN
Never asks for a verification code
Never asks for gift cards

THE SCAM

"Your account is at risk, move your money now"
"I'm calling from the fraud team"
"Read me the code we just sent"
"Don't tell the branch why"
"A new payee was added, call us"

This is what the fake warning looks like

This is what the fake text looks like

The number in the text is not NatWest's
Fear about your money is the trick
Check payees in the NatWest app
Don't call it. Forward the text to 7726.

SECURITY ALERT NatWest: A new payee was added to your account. If this wasn't you, call 0808 157 0112 now. 0808 157 0112

Illustration of a fake pop-up. The number shown is not real.

NatWest: A new payee was added to your account. If this wasn't you, call 0808 157 0112 now.

Illustration of a fake text. The link shown is not real.

Safer than calling

The NatWest app

Check payments and payees there, not from a message.

natwest.com

Type it yourself. Never follow a link in a message.

A NatWest branch

Walk in with your card and ask.

Questions people ask

Is 0370 600 0459 really NatWest?

Yes. It's NatWest's line for lost or stolen cards in the UK, listed on NatWest's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

The NatWest fraud team told me to move my money to a safe account.

That's a scam. In NatWest's words: "Remember, only criminals will ask you to move your money to a safe account." Hang up and call NatWest yourself on 0345 788 8444.

A caller asked for a code NatWest texted me.

Don't share it. A code can approve a payment or a new device. Hang up and call NatWest yourself, on the number on the back of your card.

I shared my card details on a suspicious call.

NatWest asks you to contact it immediately on 03457 888 444 if you think you gave personal security details or card details during a suspicious call.

I've sent money to a scammer. What now?

Call NatWest now on 0345 788 8444, or 0800 161 5153 for a credit card. The sooner you call, the better the chance of stopping the payment. Then go to What to do now.

Already moved money, or shared your card details?

What to do now

Not sure about a message you've been sent?

Check it free