NZ Post will never ask for your personal or card details by text or email, or text you from a number outside New Zealand. If something sent you looking for this number, that message was the scam.
Last checked against nzpost.co.nz on 1 November 2026.
Type it yourself and track with the number from the sender.
The Department of Internal Affairs scam text service.
Redirect a parcel to a pickup point if you won't be home.
Yes. It's NZ Post's customer support number, listed on NZ Post's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.
Probably not. NZ Post's real links go only to nzpost.co.nz or nzp.st, and it never texts from an overseas number. Track your parcel by typing nzpost.co.nz yourself.
No. In NZ Post's words: "We will never ask for any personal information, like credit card details or passwords, by QR code, TXT, email or social media."
That's not NZ Post. NZ Post says it will never "Use a messaging app like WhatsApp to communicate with our customers."
Call your bank straight away using the number on your card and ask them to block it. Then go to What to do now.
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