Work and Income: the real contact numbers

Work and Income will never contact you to ask for your username or password. If a message or caller pushed you to ring a number, check it here first.

Last checked against workandincome.govt.nz on 1 November 2026.

Work and Income · New Zealand

Work and Income General enquiries · New Zealand 0800 559 009

General enquiries0800 559 009

Matches workandincome.govt.nz, checked 1 November 2026

Work and Income Debt Management · New Zealand 0800 558 008

Debt Management0800 558 008

Work and Income Community Services Card · New Zealand 0800 999 999

Community Services Card0800 999 999

Work and Income Calling from overseas · New Zealand +64 4 978 1180

Calling from overseas+64 4 978 1180

Work and Income Service Express self-service line · New Zealand 0800 33 30 30

Service Express self-service line0800 33 30 30

Work and Income NZ Superannuation · New Zealand 0800 552 002

NZ Superannuation0800 552 002

The real Work and Income

Never asks for your username or password
Never asks for a verification code
Never asks for gift cards
Never asks for your bank PIN
You can check everything in MyMSD, typed yourself

THE SCAM

"Your benefit has been stopped"
"Confirm your details to keep your payments"
"You qualify for a new payment"
A link that isn't workandincome.govt.nz
"Pay a fee to release your grant"

This is what the fake warning looks like

This is what the fake text looks like

The web address is not workandincome.govt.nz
A stopped payment is the scare
Check MyMSD yourself, not through the link
Don't tap the link. Forward the text to 7726.

SECURITY ALERT MSD: Your benefit payment has been stopped. Confirm your details today to restart it: mymsd-verify.example

Illustration of a fake pop-up. The number shown is not real.

MSD: Your benefit payment has been stopped. Confirm your details today to restart it: mymsd-verify.example

Illustration of a fake text. The link shown is not real.

Safer than calling

MyMSD

workandincome.govt.nz

Type it yourself to find the right number.

A Work and Income service centre

Walk in and ask, with your ID.

Questions people ask

Is 0800 559 009 really Work and Income?

Yes. It's Work and Income's general enquiries number, listed on Work and Income's own phone numbers page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

Someone from Work and Income asked for my MyMSD password.

That's a scam. In Work and Income's words: "We'll never contact you to ask for your username or password." Change your password and call 0800 559 009 yourself.

I got a text saying my benefit has stopped. Is it real?

Don't tap any link in it. Log in to MyMSD yourself or call 0800 559 009 to check. Work and Income says: "Don't reply to any text you get from us because we can't respond."

A message says I qualify for a grant if I pay a fee.

That's a scam. Nobody should ask you to pay to receive a government payment. Check what you're entitled to on workandincome.govt.nz.

I gave my details to a fake MyMSD site. What now?

Change your MyMSD password and call Work and Income on 0800 559 009. If you shared bank details, call your bank too. Then go to What to do now.

Already shared your MyMSD login or bank details?

What to do now

Not sure about a message you've been sent?

Check it free