What to do
- Check your card statement. No charge? No renewal. Delete the email.
- If you do use that antivirus, log in to your account on the company's real website and check billing there.
- Never call the number on an unexpected invoice.
- Never install any app or share your screen for a "refund".
- Report the email as phishing, then delete it.
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Text Submission
Image Submission
Flggd Verdict
Scam
Red flag
High confidence of a scam. The content, the sender, the intent and where its requests lead all point the same way. Do not reply, click, call or pay.
Likely to be a scam
Yellow flag
It asks you to act: a link, a number, a reply or a payment. Where that request leads is where the harm starts.
Looks normal
Green flag
High confidence this is normal. The content reads as expected, the sender has a safe history, and anything it asks leads somewhere legitimate. Accounts can be taken over, so if a request seems out of character, check again.
Likely to be a scam
Grey flag
Nothing is asked of you yet. The content, the sender or the intent do not add up. Scams like this start friendly and ask later.
This result could not be shown. Check the message again. If it happens twice, use the Flggd app instead.
Score
Scam type
Confidence
Why Flggd says this
What this message wants you to do
Has anything happened yet?
You do not have to answer. Nothing you tap here is sent or recorded, and the verdict above stands either way.
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Nothing has happened yet
Good. Checking first is the safest thing to do. Do not tap any link, reply, or call any number in the message. Block the sender and delete the message. If it claims to be from an organisation you know, contact them using details you already trust.
Change answer
You tapped a link
Opening a link does not usually take money or details on its own. The harm comes from what you do on the page it opens. If you entered nothing and installed nothing, close the page and do not go back to it. If it asked you to sign in, enter a code, or install something, and you did, choose Gave details instead.
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You gave details
Work through this in order. First, if you gave bank or card details, call your bank now on the number on your card. Next, change the password for any account you entered, and for any other account that uses the same password. If you shared a one-time code, tell the organisation it belongs to straight away. Then turn on two-step verification where you can, and watch your statements for anything you do not recognise.
Change answer
You sent money
Call your bank now, on the number on your card or in your banking app. Say: "I have been scammed and I need to stop a payment." The sooner they hear from you, the more they may be able to stop or recover. In the UK you can call 159 to reach your bank. Do not pay anyone who offers to get the money back. That is another scam.
Report it. US: ReportFraud.ftc.gov, and ic3.gov for online crime. UK: reportfraud.police.uk or 0300 123 2040; in Scotland, Police Scotland on 101. Australia: scamwatch.gov.au. Have ready the message, the sender's number or address, and any payment details.
What to do next
Do not reply, click any link, call any number in the message or send money. If it claims to be from an organisation you know, contact them using details you already trust.
Do not reply, click any link, call any number in the message or send money. If it claims to be from an organisation you know, contact them using details you already trust.
No action needed. If the sender later asks for money, codes or personal details, check that message too.
Do not reply at all, not even to say wrong number. A reply tells them the number is live. Block the sender and delete the message. If a request follows, check it again.
Text read from your image
Your image
The closest scam in the Flggd library. Similar, not necessarily the same message.
How this scam works
The closest match is the scam described on this page.
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