Impersonation, urgency, fear, authority or affection, built into a story the target believes.
What a bank sees
Usually nothing. Sometimes the customer mentions it, after the money has gone.
Where Flggd acts
Colloquy stays in the conversation with the scammer, so Flggd sees the pressure as it is applied: the story and the tactics.
Products at this stage: Colloquy
Stage 3 · a bank sees this stage
Transaction
What happens
The customer authorises the payment. To the bank it looks like a genuine instruction from a genuine customer.
What a bank sees
The payment: payee, amount, device and behaviour. Not the conversation that caused it.
Where Flggd acts
A protective hold, decided by an authorised person. Flggd never releases a payment on its own.
Products at this stage: SafeHold
Stage 4 · a bank sees this stage
Post-fraud
What happens
The money moves through mule accounts and virtual assets, and quickly becomes hard to trace.
What a bank sees
The outbound flows, the receiving accounts and the fraud report.
Where Flggd acts
The forwarded conversation, for the investigation and the report.
Products at this stage: Recovery guidance
Transaction monitoring sees a customer's own money leaving the customer's own account, authorised by the customer. In a scam where the customer is persuaded to pay, every one of those signals looks normal. The evidence is in the texts, calls and chats that came before, and they never reach the bank. People send those messages to Flggd to check them. Each one shows who is targeting customers, how, and with what words, often before any payment is attempted. That is what Flggd gives an institution: the scam, while it is still a conversation.
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