An Post: the real contact numbers

An Post's real numbers are on anpost.com, typed by hand, never in a text about a parcel. If something sent you looking for this number, that message was the scam.

Last checked against anpost.com on 1 November 2026.

An Post · Ireland

An Post Customer Services · Ireland +353 1 705 7600

Customer Services+353 1 705 7600

Matches anpost.com, checked 1 November 2026

The real An Post

You contact them, always
Tracking lives on anpost.com, typed yourself
Never asks for your password
Never asks for a verification code
Never asks for gift cards

THE SCAM

"Your parcel is on hold, pay a small fee"
"We missed you, reschedule here"
"Your address is incomplete"
A link that is not anpost.com
"Pay within 24 hours or it's returned"

This is what the fake warning looks like

This is what the fake text looks like

The web address is not anpost.com
A small fee is the hook for your card details
A same-day deadline is the trick
Don't tap the link. Delete the text.

SECURITY ALERT An Post: Your parcel is on hold due to an unpaid fee of €2.99. Pay today: anpost-parcel-fee.example

Illustration of a fake pop-up. The number shown is not real.

An Post: Your parcel is on hold due to an unpaid fee of €2.99. Pay today: anpost-parcel-fee.example

Illustration of a fake text. The link shown is not real.

Safer than calling

anpost.com

Type it yourself and track with the number from your sender.

Your sender

Ask the shop that sent the parcel. They know if it's delayed.

Your local post office

Walk in with your card or tracking number and ask.

Questions people ask

Is +353 1 705 7600 really An Post?

Yes. It's An Post's Customer Services number, listed in An Post's own Customer Charter. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

A text says my parcel is held until I pay a fee.

Treat it as a scam. Don't tap the link. Check the parcel on anpost.com, typed yourself, with a tracking number from the sender.

Do real customs charges exist?

Yes, parcels from outside the EU can carry charges. Check them on anpost.com, typed yourself, not through a link in a message.

I paid a small fee on a parcel link.

Call your bank now, using the number on your card. Fake fee pages are built to take your card details. Then go to What to do now.

They also have my address. Should I worry?

Be careful with follow-up calls and texts that use it. Hang up, and contact any company yourself, on a number you find.

Already paid a fee, or entered your card details?

What to do now

Not sure about a message you've been sent?

Check it free