BT does not need remote access to your computer, your password or a gift card to fix your line. If something sent you looking for this number, that message was the scam.
Last checked against bt.com on 1 November 2026.
Sign in at bt.com, typed yourself, to check your bill and products.
Type it yourself. Chat online from there.
From any phone. Then you know who answers.
Yes. It's BT's customer service number, listed on BT's own help pages. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.
Hang up. BT's own scam guide lists asking for remote access to your computer, or for passwords or bank details, as signs of a scam call. If they claim to be from BT, report the call to BT.
Don't click links or open attachments. BT asks you to forward it as an attachment to phishing@bt.com, then delete it.
Don't call the number or tap the link in it. Sign in to My BT yourself to check your bill, or call 0800 800 150. Forward the text to 7726.
Disconnect it from the internet. In BT's words: "If a possible scammer has obtained your bank details or gained remote access to your computer, please call your bank right away." Then go to What to do now.
Already called, paid, or let them onto your computer?
What to do nowNot sure about a message you've been sent?
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