EE says it will never ask for your personal information such as account details and passwords. If something sent you looking for this number, that message was the scam.
Last checked against ee.co.uk on 1 November 2026.
Check your bill and rewards there, not in a text.
Type it yourself. Never follow a link in a message.
Free, and you know who answers.
Yes. It's the number EE gives on its own fraud help page for calling from another provider. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.
No. In EE's words: "We will never ask for your personal information such as account details and passwords." If a caller asks, hang up and call 150 from your EE phone.
That's a known trick. EE warns that fraudsters offer device deals and then try to intercept the phone or have it sent to the wrong address. Only return items to an official EE address, and check with EE yourself first.
Don't share it. A code that arrives by text can let someone take over your number or approve a payment. Call EE yourself and ask them to check your account.
Call your bank now, on the number on the back of your card. Then call EE on 150 from your EE phone, or 0800 956 6000 from another provider. Then go to What to do now.
Already called, paid, or shared a code?
What to do nowNot sure about a message you've been sent?
Check it free
Scam intelligence for people and the institutions that protect them.
For banks, credit unions, building societies and fintechs: see what Flggd does for your customers and your fraud team.