myGov will never ask you to reply with your personal information or your sign in details, and it won't send you a link to sign in. If a message or caller pushed you to ring a number, check it here first.
Last checked against my.gov.au on 1 November 2026.
From the App Store or Google Play. Sign in there, not through a link.
Type it yourself. Never follow a link in a message.
Sign in yourself and check for real messages there.
Yes. It's the Online Services Support Hotline listed on myGov's own contact page. Select option 1 for myGov. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.
Treat it as a scam. When myGov contacts you, it will "only ask you to sign in to myGov using the official app or by entering my.gov.au in your browser". Don't tap the link.
Don't give it. myGov says it will "never ask you to reply with your personal information or myGov sign in details". If you already did, change your password straight away.
Type my.gov.au yourself and change your password straight away. Then call the myGov helpdesk on 132 307 and select option 1. If you shared bank details, call your bank too.
Check by signing in to myGov yourself, never through a link. Scammers use refunds and payments as bait to get your sign in details. If you paid a fee or shared details, go to What to do now.
Already signed in through a link, or shared your details?
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