TD: the real phone numbers

Unless you called them, TD will never ask for your PIN, a one-time passcode or your passwords. If something sent you looking for this number, that message was the scam.

Last checked against td.com on 1 November 2026.

TD · Canada

TD Lost or stolen TD Credit Card · Canada 1-800-983-8472

Lost or stolen TD Credit Card1-800-983-8472

Matches td.com, checked 1 November 2026

TD Direct Investing · Canada 1-800-465-5463

TD Direct Investing1-800-465-5463

TD Bank · Canada 1-866-222-3456

TD Bank1-866-222-3456

The real TD

You call them, on the number on your card
Never asks for your PIN or passwords on a call it made
Never asks for a one-time passcode on a call it made
Never asks to remote access your account
Never asks you to buy gift cards

THE SCAM

"This is TD's fraud department"
"Read me the code we just sent you"
"Move your money to a safe account"
"Help us catch a dishonest employee"
"A courier will collect your card"

This is what the fake warning looks like

This is what the fake text looks like

The web address is not td.com
TD won't ask for your passcode unless you called
The panic is the trick
Don't tap the link. Call the number on the back of your card.

SECURITY ALERT TD Alert: Unusual sign-in detected. Your online access is on hold. Verify now: td-secure-verify.example

Illustration of a fake pop-up. The number shown is not real.

TD Alert: Unusual sign-in detected. Your online access is on hold. Verify now: td-secure-verify.example

Illustration of a fake text. The link shown is not real.

Safer than calling

TD app

Use Contact Us, then Call Us. You can lock a lost card there too.

td.com

Type it yourself and sign in to EasyWeb.

A TD branch

Walk in and ask. You can get a replacement card there.

Questions people ask

Is 1-800-983-8472 really TD?

Yes. It's TD's credit card customer service line for lost or stolen cards, listed on TD's own website. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

Does TD ever ask for my PIN or one-time passcode?

Not on a call they made. In TD's words: "Unless you call us, we will never ask for your PIN, one time passcode, or passwords." Hang up and call the number on the back of your card.

A caller from TD wants me to help with an investigation.

That's the bank investigator scam. TD says it will never ask you to move money out of your account, or keep a secret, as part of an investigation. Hang up and call 1-866-222-3456 yourself.

Someone asked for remote access to my computer.

Say no and hang up. In TD's words: "TD Bank will never ask to remote access your account."

I gave a scammer my card details or a code. What now?

Call TD now: 1-800-983-8472 for a TD credit card, or 1-866-222-3456 for your TD Access Card and bank accounts. Lock your card in the TD app. Then go to What to do now.

Already shared a code, sent money, or handed over your card?

What to do now

Not sure about a message you've been sent?

Check it free