Amazon never asks for your password, a one-time code or gift card details over the phone, and never texts you asking you to call a number. If something sent you looking for this number, that message was the scam.
Last checked against amazon.com on 1 November 2026.
Your orders and Customer Service are both inside it.
Type the address yourself. Never follow a link in a message.
Check there for any order a message mentions. If it isn't there, the message was fake.
Yes. It's Amazon's customer service number, listed on Amazon's own help pages. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.
Probably not. Hang up and check Your Orders in the Amazon app. In Amazon's words: "We will never ask for your password, OTP, gift card details, bank card details or any other confidential information over the phone."
That's a scam. Amazon says it "will never ask you via text message to provide personal information, payment details, gift card codes, or call a phone number." Delete the text.
Don't. The code lets them into your account. Amazon is clear that "legitimate Amazon representatives will never ask for OTP codes over the phone." Hang up.
Stop all contact. Call your bank on the number on your card, change your Amazon password and turn on two-step verification. If they had access to your computer, disconnect it from the internet. Then go to What to do now.
Already called, paid, or read out a code?
What to do nowNot sure about a message you've been sent?
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