Walmart: the real contact numbers

Walmart doesn't text you to say you've won a contest, and it doesn't send texts about product recalls. If something sent you looking for this number, that message was the scam.

Last checked against walmart.com on 1 November 2026.

Walmart · United States
Walmart 1-800-WALMART · United States 1-800-925-6278
1-800-WALMART1-800-925-6278
Matches corporate.walmart.com, checked 1 November 2026
Walmart Gift Card scams · United States (888) 537-5503
Walmart Gift Card scams(888) 537-5503

The real Walmart

  • You contact them, through the app, website or a store
  • Never texts you that you've won a contest
  • Never texts you about product recalls
  • Never mails you a check to deposit and pass on
  • Never asks for gift cards

THE SCAM

  • "You've won a $1,000 Walmart gift card"
  • "Your package could not be delivered"
  • "Deposit this check and send back the rest"
  • "Read me the numbers on the back of the card"
  • "This product was recalled. Confirm your details"

This is what the fake warning looks like

This is what the fake text looks like

  • Walmart doesn't text contest winners
  • The web address is not walmart.com
  • A deadline of hours is the trick
  • Don't tap the link. Delete the text.
SECURITY ALERT Walmart: Congratulations! You've been selected for a $1,000 gift card. Claim before midnight: walmart-rewards-claim.example
Illustration of a fake pop-up. The number shown is not real.
Walmart: Congratulations! You've been selected for a $1,000 gift card. Claim before midnight: walmart-rewards-claim.example
Illustration of a fake text. The link shown is not real.

Safer than calling

The Walmart app

Your orders are there. Check it instead of a link.

walmart.com

Type it yourself. Never follow a link in a message.

A Walmart store

Ask at the customer service desk.

Questions people ask

Is 1-800-925-6278 really Walmart?

Yes. It is 1-800-WALMART, the customer service number on Walmart's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

I got a text saying I won a Walmart gift card

It's a scam. In Walmart's words: "Walmart doesn't notify winners of any contest via text message." Don't tap the link.

Someone asked me to pay them with Walmart gift cards

That's a scam. Walmart's advice is to treat gift cards like cash and never share a picture of the card or the numbers on the back with someone you don't know. If it already happened, call Walmart's gift card scam line, (888) 537-5503.

A mystery shopper job sent me a check from Walmart

It's fake. Walmart says: "Walmart will NEVER mail you a check and ask that you deposit it to purchase an item or service and keep the remainder of the amount as payment for services." Don't deposit it.

I paid or shared my details. What now?

Call your bank on the number on your card. If you paid with Walmart Gift Cards, call (888) 537-5503 straight away. Report it to the FTC at reportfraud.ftc.gov. Then go to What to do now.

Already paid, or shared your gift card numbers?

What to do now

Not sure about a message you've been sent?

Check it free