Best Buy generally doesn't make unsolicited calls, and won't ask you to verify personal information by email. If something sent you looking for this number, that message was the scam.
Last checked against bestbuy.com on 1 November 2026.
Check your orders and account there.
Type it yourself. Never follow a link in a message.
Walk in and ask at Geek Squad.
Yes. It's 1-888-BEST BUY, the customer service number listed on Best Buy's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.
Rarely out of the blue. In Best Buy's words: "Like most companies, we generally don't make unsolicited calls to customers." If someone calls claiming to be Best Buy or Geek Squad, hang up and call 1-888-237-8289 yourself.
Don't call the number in it. Sign in at bestbuy.com, typed by hand, and check your account. If the email was fake, forward it to abuse@BestBuy.com.
That's a scam. Hang up. Best Buy says not to call numbers or click links that pop up claiming your device has a problem. Call 1-888-237-8289 yourself if you're unsure.
Disconnect it from the internet. From a different device, call your bank and change your passwords. Then go to What to do now.
Already called, paid, or let them onto your computer?
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