ANZ: the real phone numbers

ANZ will never ask you to share your passwords, PINs or one-time passcodes, to log in through a link, or to move money to another account. If something sent you looking for this number, that message was the scam.

Last checked against anz.com.au on 1 November 2026.

ANZ ·

ANZ Lost or stolen cards · Australia 1800 033 844

Lost or stolen cards1800 033 844

Matches anz.com.au, checked 1 November 2026

All ANZ numbers we checked (7, in 2 countries)

Australia

ANZ Lost or stolen cards1800 033 844

ANZ General enquiries13 13 14

ANZ Report a scam, ANZ Cards (Debit and Credit)13 22 73

New Zealand

ANZ Fraudulent transactions0800 269 296

ANZ Lost or stolen Visa Debit or EFTPOS card0800 650 535

ANZ Lost or stolen credit card0800 658 044

ANZ From overseas+64 4 470 3142

The real ANZ

You contact them, always
Never asks for your password or PIN
Never asks for a one-time passcode
Never asks you to log in through a link
Never asks you to move money to another account

THE SCAM

"This is the ANZ fraud team"
"Read me the code we just sent"
"Move your money to a safe account"
"Log in here to unlock your account"
"Let me connect to your phone to help"

This is what the fake warning looks like

This is what the fake text looks like

ANZ does not ask you to log in through a link
The web address is not ANZ's
The urgency is the trick
Don't tap the link. Delete the text.

SECURITY ALERT ANZ: Your card has been suspended due to unusual activity. Log in to restore access: anz-secure-login.example

Illustration of a fake pop-up. The number shown is not real.

ANZ: Your card has been suspended due to unusual activity. Log in to restore access: anz-secure-login.example

Illustration of a fake text. The link shown is not real.

Safer than calling

The ANZ app

Already on your phone. Contact ANZ from inside it.

ANZ's website

Type the address yourself. Never follow a link in a message.

An ANZ branch

Walk in and ask in person.

Questions people ask

Is 1800 033 844 really ANZ?

Yes. It's ANZ's lost or stolen cards number in Australia, listed on ANZ's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

A caller from ANZ asked for a one-time code.

That's a scam. ANZ doesn't ask for your one-time passcodes. Hang up and call ANZ yourself on a number you trust, like the one on your card.

ANZ texted me a link to log in.

Don't tap it. ANZ doesn't ask you to log in through a link. Use the ANZ app, or type the address yourself.

A caller wants remote access to my phone or computer.

Hang up. ANZ doesn't ask for remote access to your devices. Don't install anything a caller suggests.

I sent money or shared my card details. What now?

Call ANZ straight away, on the number on your card or the lost or stolen cards line. Then go to What to do now.

Already paid, or shared your banking details?

What to do now

Not sure about a message you've been sent?

Check it free