Westpac: the real phone numbers

Westpac will never ask you to share your security codes or passwords, or to move money to a safe account. If something sent you looking for this number, that message was the scam.

Last checked against westpac.com.au on 1 November 2026.

Westpac ·

Westpac Emergency Card Services, Lost and Stolen Cards, Fraudulent Activity · Australia 1300 651 089

Emergency Card Services, Lost and Stolen Cards, Fraudulent Activity1300 651 089

Matches westpac.com.au, checked 1 November 2026

All Westpac numbers we checked (2, in 1 country)

Australia

Westpac Emergency Card Services, Lost and Stolen Cards, Fraudulent Activity1300 651 089

Westpac Personal customers132 032

The real Westpac

You contact them, always
Never asks for your security codes or passwords
Never asks for your card PIN or CVC
Never asks you to move money to a safe account
Never asks you to help catch criminals

THE SCAM

"This is the Westpac fraud team"
"Move your money to a safe account"
"Help us catch the criminals inside the bank"
"Read me the code we just sent"
"Your account has been locked, log in here"

This is what the fake warning looks like

This is what the fake text looks like

Check your account in the app, not through the link
The web address is not Westpac's
The panic is the trick
Don't tap the link. Delete the text.

SECURITY ALERT Westpac: A new payee was added to your account. If this wasn't you, cancel now: westpac-payee-cancel.example

Illustration of a fake pop-up. The number shown is not real.

Westpac: A new payee was added to your account. If this wasn't you, cancel now: westpac-payee-cancel.example

Illustration of a fake text. The link shown is not real.

Safer than calling

The Westpac app

Call or message Westpac from inside the app.

Westpac's website

Type the address yourself. Never follow a link in a message.

A Westpac branch

Walk in and ask in person.

Questions people ask

Is 1300 651 089 really Westpac?

Yes. It's Westpac's card services line for lost and stolen cards and fraudulent activity in Australia, listed on Westpac's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

A Westpac caller asked me to help catch a criminal at the bank.

That's a scam. Westpac lists helping it catch cyber criminals among the things it will never ask you to do. Hang up and call Westpac yourself on a number you trust.

Someone told me to move my money to a safe account.

That's a scam. Westpac will never ask you to move money to a safe account, or to an account with another bank. Don't transfer anything.

A caller asked for my security code or card PIN.

Hang up. Ask for a reference number first if you like, then call Westpac yourself on a number you trust, like the one on your card.

I sent money or shared my details. What now?

Call Westpac straight away, on the number on your card or from the app. Then go to What to do now.

Already paid, or shared your banking details?

What to do now

Not sure about a message you've been sent?

Check it free