NAB: the real phone numbers

NAB will never ask for your card PIN, and it won't send you a link by email or text to log in to Internet Banking. If something sent you looking for this number, that message was the scam.

Last checked against nab.com.au on 1 November 2026.

NAB · Australia

NAB Lost and stolen cards · Australia 1800 033 103

Lost and stolen cards1800 033 103

Matches nab.com.au, checked 1 November 2026

NAB Business bank customers · Australia 13 10 12

Business bank customers13 10 12

NAB Fraud and scams, personal bank customers · Australia 13 22 65

Fraud and scams, personal bank customers13 22 65

The real NAB

You call the number on your card or in the app
Never asks for your card PIN
Never texts you a link to log in
Never asks for a verification code
Never asks you to download programs from its site

THE SCAM

"This is the NAB fraud team"
"Move your money to a safe account"
"Read me the code we just sent"
"You have NAB Reward Points to redeem"
"Install this so we can protect your account"

This is what the fake warning looks like

This is what the fake text looks like

NAB does not text links to log in
The web address is not nab.com.au
The panic is the trick
Don't tap the link. Forward it to 0476 220 003.

SECURITY ALERT NAB: A payment of $1,280.00 is pending on your account. If this wasn't you, verify now: nab-secure-verify.example

Illustration of a fake pop-up. The number shown is not real.

NAB: A payment of $1,280.00 is pending on your account. If this wasn't you, verify now: nab-secure-verify.example

Illustration of a fake text. The link shown is not real.

Safer than calling

The NAB app

Call NAB securely from the app and skip the identity checks.

nab.com.au

Type it yourself. Never follow a link in a message.

A NAB branch

Walk in and ask in person.

Questions people ask

Is 1800 033 103 really NAB?

Yes. It's NAB's lost and stolen cards number, listed on NAB's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

A caller from NAB's fraud team wants my card PIN.

That's a scam. NAB says: "NAB will never ask you for your card PIN." Hang up and call 13 22 65 yourself, or call from the NAB app.

I got a text with a link to log in to NAB.

Don't tap it. NAB says: "We'll never send links via email or SMS to direct you to log into your NAB Internet Banking." Forward the text to 0476 220 003, then delete it.

Someone told me to move my money to a safe account.

That's a scam. Your money is not safer in an account a caller gives you. Don't transfer anything, hang up, and call NAB yourself on 13 22 65.

I sent money or shared my details with a scammer. What now?

Call NAB straight away on 13 22 65 and press 2 on the main menu. Business customers can call 13 10 12 and say Fraud. Then go to What to do now.

Already paid, or shared your banking details?

What to do now

Not sure about a message you've been sent?

Check it free