Electric Ireland: the real contact numbers

Electric Ireland will never ask for personal or financial information by email. If something sent you looking for this number, that message was the scam.

Last checked against electricireland.ie on 1 November 2026.

Electric Ireland · Ireland

Electric Ireland Customer Service Team · Ireland 1800 372 372

Customer Service Team1800 372 372

Matches electricireland.ie, checked 1 November 2026

The real Electric Ireland

You contact them, always
Never asks for personal details by email
Never asks for financial details by email
Never asks for your password
Never asks for gift cards

THE SCAM

"You are owed a refund on your bill"
"Your supply will be cut off today"
"Confirm your bank details for your credit"
"A special offer, just give us your card"
A link that is not electricireland.ie

This is what the fake warning looks like

This is what the fake text looks like

The web address is not electricireland.ie
A refund you didn't expect is the hook
Check your balance in your own account
Don't tap the link. Delete the message.

SECURITY ALERT Electric Ireland: You are owed a refund of €186.40 on your account. Claim it here: electricireland-refund.example

Illustration of a fake pop-up. The number shown is not real.

Electric Ireland: You are owed a refund of €186.40 on your account. Claim it here: electricireland-refund.example

Illustration of a fake text. The link shown is not real.

Safer than calling

The Electric Ireland app

Check your bills and balance in the app.

electricireland.ie

Type it yourself. Never follow a link in a message.

Your online account

Questions people ask

Is 1800 372 372 really Electric Ireland?

Yes. It is Electric Ireland's customer service freephone, listed on Electric Ireland's own help pages. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.

An email says I'm owed a refund and asks for my bank details.

Treat it as a scam. Electric Ireland says: "We will never ask for personal or financial information via email." Log in to your account yourself to check.

A caller offers a special deal if I give my bank details.

Hang up. Electric Ireland warns that phone callers may try to trick customers into giving bank details for a special offer. Call Electric Ireland yourself on 1800 372 372.

My power is off. Who do I call?

Power cuts are handled by ESB Networks, not Electric Ireland. Electric Ireland's contact page lists ESB Networks on 1800 372 999, 24 hours.

I clicked a link and gave my details. What now?

Call your bank now, using the number on your card or statement. Then tell Electric Ireland. Then go to What to do now.

Already clicked a refund link, or shared your bank details?

What to do now

Not sure about a message you've been sent?

Check it free