Telstra will never ask for your account password on a phone call, and it tells you about technical faults in writing. If something sent you looking for this number, that message was the scam.
Last checked against telstra.com.au on 1 November 2026.
Check the Notification centre to see if a message is really from Telstra.
Type it yourself. Never follow a link in a message.
Walk in and ask in person.
Yes. It's Telstra's customer contact number, listed on Telstra's own contact page. But a caller showing this number may still be a scammer, because caller ID can be faked. Hang up and call it yourself.
Hang up. Telstra says: "we'll always notify you in writing about any technical fault that requires your attention". Never let an unexpected caller onto your computer.
That's a scam. Telstra says: "Telstra will never ask for your account password on a phone call." Hang up, then change your password in the My Telstra app.
Don't tap the link. Open the My Telstra app and check the Notification centre, where Telstra keeps its real messages. On Android, forward the scam text to 7226. On iPhone, use Report Junk.
Disconnect it from the internet. From a different device, call your bank and change your passwords. You can report the call to Telstra's Sales Watch Hotline on 1800 260 270. Then go to What to do now.
Already called, paid, or let them onto your computer?
What to do nowNot sure about a message you've been sent?
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